Rose Gas Ltd takes privacy very seriously. This notice explains how we use the personal information you provide us with in your account form or otherwise and which we obtain through third party sources, including how we share it with third parties.
How we use your personal Information
We will only use your personal information for the following purposes:
- To administer and manage our relationship with you, including to set up and maintain your account facility.
- To process orders from you for goods and services.
- To deal with any enquiries we receive from you.
- For the purposes of any corrective action (including a product recall) which may be required in respect of any of the products we supply to you.
- To comply with applicable laws, regulations and rules.
- To provide you with details of our product ranges, services and promotions.
- To notify you of changes to what we do.
- To make checks of credit reference agencies from time to time, eg; when you complete your account application and/or agreement form, or if you want to amend your credit limit.
- For the purposes of recovery of a debt in case on non-payment.
In connection with these purposes, we may share your personal information with third parties that perform services on our behalf, such as business partners (including printing and marketing agents, maintenance/installation contractors, credit reference agencies and tracing agents), fraud sharing organisations, and to other companies in our group, in each case within the European Economic Area and the UK.
We may also disclose your personal information to third parties in other circumstances, in particular:
- If we are under a duty to disclose or share your personal information to comply with any legal obligation, or to enforce or apply our terms and conditions of trading and other agreements.
- To protect the rights, property, or safety of Rose Gas Ltd, our staff, our customers, or others, in response to a request from a government authority (including a regulator).
- If we sell or buy any business or asset, in which case we will disclose your personal information to the prospective seller or buyer of such business or asset.
If necessary for debt recovery purposes, we may also obtain additional information about you beyond that provided in your application and/or agreement form or details you provided to ourselves, from credit reference and tracing agents.
Our legal basis for these uses of your personal information may include that (a) it is necessary for our legitimate interests in operating our business and/or providing you with goods and services: and/or (b) it is necessary for the performance of contracts to which you are a party with us.
Your rights in relation to your personal information
You have various rights under data protection law regarding the processing of your personal information, including rights to:
- Request access to personal information we hold about you and details of our processing of your personal information.
- Request us to correct inaccurate personal information.
- Request us to delete personal information in certain circumstances.
- Receive your personal information in a format suitable for transmission to a third party.
- Object to and/or restrict the processing of your personal information (including profiling) on certain grounds.
- Object to the processing of your personal information for direct marketing.
- Object to any decision about you based solely on automated processing (including any profiling) that produces legal effects or otherwise significantly affects you.
- Lodge a complaint with the UK Information Commissioner’s Office.
You can make a request in relation to these rights at any time by contacting us at firstname.lastname@example.org any information to which you are entitled will be provided within the legally required timeframe, subject to the exemptions stipulated in applicable data protection laws.
How long do we retain your personal information
We will not keep your personal information longer than is necessary, taking into account information needed for product guarantee or recall purposes, applicable legal requirements and limitation periods.
If you have any queries about how we use your personal information, you can contact us at anytime via email at email@example.com or by post to Rose Gas Ltd, High Street, Buxted, East Sussex, TN22 4LA.